Shipping Policy

After ordering how long before my order is shipped?

We do our best to make sure all orders are typically processed and shipped within 2-4 days (not including weekends or holidays).

 

 

 How long does it take to arrive?

We ship all orders from our USA factories. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

    • USA - Within 3-5 business days
    • Canada/Mexico (Genuine Gemstone Collection Only) - Within 5-14 business days
    • Australia, Poland, Spain and United Kingdom (Genuine Gemstone Collection Only)  - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries. 

 

 

Do you provide a shipment tracking number?

Yes, we will provide a shipment tracking number once the item is shipped so you are able to track it.

 

 

Which carrier do you use?

All items that are part of the Genuine Gemstone Collections are shipped with USPS Priority for standard shipping and UPS if you select faster shipping options with an additional shipping charge. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

 

 

What if I have not received my order?

Please contact us at support@endlessvaluecollections with your order number and we will help you track down your order.

 

 

Why does the Genuine Gemstone Collection ship to specific places worldwide?

Our manufacturer with our Genuine Gemstone Collection at the current time only ships to USA, Canada, Mexico, Australia, Poland, Spain and United Kingdom.  So at the current time we can ship items to the places listed but we have talked with our manufacturer in regards to adding more international destinations gradually to our portfolio.

 

 

What about taxes/custom fees?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.